Did you think I’d stay out of podcasting forever? Muhahahaha… Someone once told me I had a very sexy voice. They were extremely drunk. And I paid them to say it. But, I couldn’t be held down forever (OK, no one was actually holding me down) — so when Becky McCray asked me to join […]
How to Land a Knockout Punch as a Salesperson
Are you a salesperson? Shame on you. Ok, I’m kidding, but there’s a reason lots of people are skeptical about salespeople, or just outright dislike them. Too many salespeople are weasels. So how can you really impress me as a salesperson, and land that knockout punch? (without of course, knocking me out, it’s a figure […]
Make More Money. Give Me a Reason to Stick Around.
It’s simple: The longer I stick around (be it a store, mall, website, etc.) the better chance I’ll spend money. Find a way to keep me around, draw my attention in, and I’ll probably, eventually spend money. Here’s a good example — I’m on vacation at the moment in Vancouver with my wife and son […]
Companies Need to Come Clean When There’s a Problem
As they say in A.A. – “admitting you have a problem is the first step.” It should be the first step of a problem situation for any business, but of course it’s not. No one wants to admit they screwed up, that it was their fault. Maybe it’s human nature. Maybe it’s corporate culture. Maybe […]
Powering Through A Crisis: Stick With Simple Tasks
Quick, your e-commerce website just crashed and you’re losing customers by the second. (Note: this is just an example to illustrate a point, feel free to replace this crisis with any other you might experience!) What do you do? Panic. Panic? That doesn’t sound like great advice… Well, it’s not. But you’re human, so you’ll […]
“Be Prepared for Anything” is a Big, Fat Lie. But…
Anyone who says, “we’re prepared for anything” is a big, fat liar. In business and in life, it’s impossible to be prepared for anything or everything that might happen. But, there are ways you can be more prepared than not. 5 Steps to Being Better Prepared Learn from your mistakes/failures. We all make mistakes, we […]
Crappy Customer Service is Too Common. There’s No Excuse For It.
If you don’t think great customer service is important for the success of your business you’re missing out. And that’s a polite way of saying it. The dryer in our home isn’t working very well. It hasn’t for quite some time. (Note: If you’re interested in buying my house don’t worry, the problem will be […]
Don’t Treat Employees Like Sheep. It’s Bad Business.
I’m not a sheperd, nor do I know any sheperds. I read The Alchemist awhile ago, which is about a sheperd, but that’s about it. I do know that even sheep need incentives to do what you want them to do. That’s why there are sheep dogs, who incentivize sheep to move in the appropriate […]
How to Ask for Help Properly, Build Better Relationships and Be More Successful
Many entrepreneurs have a “tackle the world” mentality. Many entrepreneurs have an “I will not be defeated” attitude. Both are great. Both are of value to entrepreneurs (perhaps even a necessity). But that doesn’t mean you shouldn’t ask for help. In fact, I’d recommend it. Entrepreneurs are often experts in a particular subject. “I’m an […]
MarketingSherpa – Will You Answer Me?
No, this isn’t a post about MarketingSherpa’s blog awards and the voting trouble they’ve had. This is a post about MarketingSherpa’s customer support. About a week ago, I got into a conversation (via email) with Paul Allen about IGotNewsForYou. As usual, I was looking for feedback, as well as expressing my appreciation for his blog. […]
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